Privacy Policy
Last updated: January 1, 2025
MetaMinds Advisors LLC, doing business as MetaMinds Materials ("Company," "we," "us," or "our"), is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at metamindsmaterials.org (the "Site") or engage with our services.
Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily provide when you:
- Complete our contact or inquiry form (name, email address, phone number, company name, project details)
- Request a product quote or consultation
- Place an order for materials or services
- Subscribe to our newsletter or marketing communications
- Communicate with us by phone, email, or in person
1.2 Information Collected Automatically
When you visit the Site, we may automatically collect certain technical information, including:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited and time spent on the Site
- Referring website or search query
- Device type and screen resolution
- Cookie identifiers and similar tracking data
1.3 Information from Third Parties
We may receive information about you from third-party sources such as business directories, referral partners, or social media platforms when you interact with our content on those platforms.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide services: Process inquiries, prepare quotes, fulfill orders, and deliver materials or design services.
- To communicate: Respond to your messages, send order confirmations, and provide customer support.
- To personalize your experience: Tailor content, recommendations, and offers to your interests and project needs.
- To market our services: Send promotional emails, catalogs, and event invitations (you may opt out at any time).
- To improve our Site: Analyze usage patterns, diagnose technical problems, and enhance functionality.
- To comply with legal obligations: Meet applicable legal, regulatory, and contractual requirements.
- To protect our business: Detect and prevent fraud, unauthorized access, and other harmful activities.
3. Cookies and Tracking Technologies
We use cookies (small data files stored on your device) and similar technologies to enhance your browsing experience. Types of cookies we use include:
- Essential cookies: Required for basic Site functionality and cannot be disabled.
- Analytics cookies: Help us understand how visitors interact with the Site (e.g., Google Analytics).
- Marketing cookies: Used to deliver relevant advertisements and measure campaign effectiveness.
- Preference cookies: Remember your settings and preferences for future visits.
You can control cookie settings through your browser preferences. Note that disabling cookies may affect Site functionality. We honor "Do Not Track" signals where technically feasible.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information with:
- Service providers: Third-party vendors who assist with website hosting, email delivery, payment processing, analytics, and logistics bound by confidentiality obligations.
- Business partners: With your consent, we may share your contact information with vetted installation contractors or design professionals in connection with a referral you requested.
- Legal authorities: When required by law, court order, or to protect the rights, property, or safety of our company, employees, or others.
- Business transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction. We will notify you of any such change.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:
- Contact form submissions: Up to 3 years from date of inquiry.
- Customer transaction records: 7 years for tax and accounting compliance.
- Marketing preferences: Until you unsubscribe or request deletion.
- Website analytics data: Up to 26 months in aggregated form.
6. Data Security
We implement industry-standard administrative, technical, and physical safeguards to protect your personal information, including:
- SSL/TLS encryption for all data transmitted to and from the Site
- Access controls limiting data access to authorized personnel only
- Regular security reviews and vulnerability assessments
- Employee training on data privacy and security practices
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Your Privacy Rights
Depending on your state of residence, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to certain legal exceptions.
- Opt-out: Opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly.
- Portability: Request that we provide your information in a portable, machine-readable format.
- Non-discrimination: We will not discriminate against you for exercising any of these rights.
To exercise any of these rights, please contact us at info@metamindsmaterials.org. We will respond within 30 days.
8. California Privacy Rights (CCPA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of personal information. We do not sell personal information as defined by the CCPA. To submit a CCPA request, contact us at the information below.
9. Children's Privacy
Our Site is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly. If you believe we have inadvertently collected information from a child, please contact us immediately.
10. Third-Party Links
The Site may contain links to third-party websites, including our supplier partners and social media platforms. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party site you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last updated" date. For material changes, we will provide more prominent notice (such as an email notification). Your continued use of the Site after any changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: